FAQ
Gift Cards
Do You Have Gift Cards?
Lucky Rose offers gift cards CLICK HERE
Payments
Forms of payment
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay , ShopPay and Amazon Pay.
Why is my order being declined?
It is crucial to provide accurate credit card information when placing an order, including an exact match of the name on the card, billing address, and CVV code. If the billing address is different from the shipping address, both addresses must be entered separately during checkout.
- Price adjustments do not apply to items included in Limited-Time Sales that are site wide.
- Only one price adjustment per item will be made.
- The original form of payment used to purchase the item will be credited for the price adjustment.
Why are there multiple charges to my account?
Any failed or declined payments will result in pending charges to your account. These charges will be released back into your account within a few business days depending on your bank.
Orders & Shipping
Can I make changes to my order?
We are unable to make changes to or cancel an order once it is in progress. These changes include shipping address, product size, or product quantity. Please email us at info@luckyrose.com or call 480-866-8660.
What shipping methods do you offer?
Economy Shipping (UPS Ground Economy)
Our standard Economy Shipping service typically involves a processing and shipping time of 1-3 business days from our warehouse. If you choose this shipping option, you can expect your package to arrive within 3-8 business days (Monday through Friday, excluding holidays) once it has been shipped. For orders under $100, Economy Shipping costs $8, while orders over $100 qualify for free shipping.
Priority Shipping (shipped via UPS 2 day)
With our Priority Shipping option, we'll begin processing your order once we've obtained credit card authorization and verified your shipping address. For express deliveries within the Continental United States, you can expect your package to arrive within 2-4 business days (Monday through Friday, excluding holidays) after it has been shipped. Please make sure to provide a physical address for delivery, as UPS cannot deliver to P.O. boxes. All orders are shipped out within 1-3 business days, and the cost of Priority Shipping is $24.00.
Express Shipping (UPS Overnight)
Orders with Express Shipping are processed once credit card authorization and address verification have been obtained. For UPS Next Day Air deliveries within the Continental United States, you can generally expect your package to arrive within 1-2 business days (Monday through Friday, excluding holidays) after shipment. Express Shipping is not available for Alaska or Hawaii, and a physical address is required for FedEx Next Day Air deliveries since P.O. boxes cannot be used. Orders placed before 11:00 p.m. Eastern time will be shipped out the same day, while orders placed after that time will be shipped on the next business day. The cost of Express Shipping is $42.00. Additionally, please allow for 4-6 business days of processing and shipping time during sales or promotional periods. Our warehouse is closed on Saturdays and Sundays. If you place an order on Friday, it will not be processed until the following week.
Shipping Policy
While we strive to ensure the safe and timely delivery of all packages, Lucky Rose cannot be held liable for packages that have been marked as delivered to the specified order address according to tracking information. If this occurs, we recommend reaching out to the shipping carrier to request a thorough investigation into the matter.
USPS (1-800-275-8777)
UPS (1-800-742-5877)
Typically, orders are delivered within 3-8 business days of the tracking information being initiated. Please note that we are unable to issue refunds for stolen packages if the shipping carrier confirms delivery, and that any packages marked as delivered should be brought to the attention of the carrier for further inquiry. It's also important to note that we are not responsible for any delays caused by our mail carriers and cannot offer shipping charge refunds if USPS or UPS fails to meet their guaranteed delivery times.
Damaged Product
Please notify our customer care team within 24 hours if your package arrives damaged and attach a photo of the damage so we can assist you in the best possible manner. You can also email us at info@luckyrose.com
What if my package is stolen?
Lucky Rose cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If this is the case, please reach out to the carrier to further investigate what happened.
Orders typically arrive in 3-8 business days after the tracking has been initiated.
UPS(1-800-742-5877)
USPS (1-800-275-8777)
Here is UPS link
Here is USPS link
Please provide them with your tracking number supplied to you.
Pricing Policy
Pricing Policy
If the price of an item you have already purchased on the Lucky Rose website is marked down, we will be happy to adjust the sale price upon your request within 10 days of the shipment date. However, certain terms and conditions must be met in order to receive a price adjustment. The following conditions apply:
- The item for which you are requesting a price adjustment must be identical in color and size to the item you originally purchased.
- We are unable to match order-level discounts, affiliate discounts, gift card promotions, or shipping offers.
- We do not offer price matches or sale adjustments on items in a flash sale.
- Price adjustments do not apply to items included in Limited-Time Sales that are site wide.
- Only one price adjustment per item will be made.
- The original form of payment used to purchase the item will be credited for the price adjustment.
Returns
Returns Ploicy
GENERAL ORDER INFORMATION
To start a return, please visit our Returns Portal.
After checkout, it is not possible to make any changes, modifications or cancellations to your order. Please note that items covered under discount codes 30% or more are considered FINAL SALE and are not eligible for returns.
If you have any queries related to our return policy before placing your order or face any difficulties while placing your order, please feel free to contact us via email at shipping@luckyrose.com or call us at 1-480-866-8660 for further assistance.
RETURNS
Sometimes the things we love don’t always work out. No problem!
Our Return Address is:
Lucky Rose
3370 N Hayden Rd
Suite 123-230
Scottsdale AZ 85251
ATTN: RETURNS DEPARTMENT
Returns received after 30 days will not be accepted.
- Returns must be initiated within 30 days from the shipped date, and will not be accepted after this period.
- We accept only unworn and unwashed merchandise, free of any stains, odors, or wear, with all product tags attached in their original condition.
- Merchandise will be returned for ONLINE STORE CREDIT ONLYwithin 15 days of receiving return at our warehouse. If a shipping label is provided, we will deduct $9.00 from the store credit. The store credit will be for the amount paid for the merchandise, excluding shipping charges.
- You will receive an email notification once we receive your return.
- Please include the original return slip and any notes with the returned merchandise to help us understand why it is being returned.
- Note that the exact colors and patterns of merchandise may vary due to lighting and computer resolutions, and these variations do not qualify as damaged or defective items.
- The customer is responsible for all return shipping costs, and we highly recommend shipping returns/exchanges with a tracking number.
- Lucky Rose is not responsible for any lost returns.
Store credit:
After we receive and process your return, an E-gift card will be issued to you in 3-5 days as store credit. The E-gift card will be valid for one year from the original issue date.
Please note that there will be NO STORE CREDIT available for the following:
- Sale/clearance items
- Intimates such as bras/bralettes
- Tights
- Bodysuits
- Swimwear
- Makeup
- Earrings and/or necklace sets including earrings
If any of these items are returned, they will not be refunded or sent back to you.
In case a package is returned to us as "undeliverable," store credit will be issued after deducting any return shipping fees associated with the package.
EXCHANGES
Due to high demand and limited quantities of our merchandise, we will not be offering exchanges on any of our merchandise. Returned merchandise will be processed for STORE CREDIT ONLY. To ensure availability of your desired item and size, we suggest purchasing it first and then returning the item you wish to exchange. This will prevent the item from selling out or your preferred size becoming unavailable.
DEFECTS OR DAMAGES
If you receive an item that is damaged, defective, incorrect or missing, you must notify us within 72 hours of receiving your order. Send an email to shipping@luckyrose.com along with a photo of the damage or defect.
- Failure to report such issues within 72 hours will result in the merchandise no longer qualifying for a return or replacement.
- Please note that any damages to clothing caused by improper handling or incorrect sizing will not be our responsibility.
- Additionally, please keep in mind that the actual colors of the merchandise may differ slightly due to lighting and computer resolutions, and clothing patterns may also vary, but these differences do not constitute damage or defects and the buyer will be responsible for the return shipping costs if the merchandise is returned to our warehouse.
Store credit and Credit expiration
Store credit is issued in the form of a gift e-card via email which will contain a code. That code can, then, be entered in the “gift card or discount code” section during checkout. Each E-gift card will expire one(1) years after the original issue date.
Return shipping
The customer is responsible for all return shipping costs. The cost of shipping will be deducted from store credit.
Contact us
Contact us
Philanthropy
Philanthropy
Lucky Rose seeks collaborations that align with our brand values of promoting the welfare of others. We are passionate about giving back and helping others and look for organizations that share the same values of advocating for positive change, inclusivity, and embracing unique perspectives. We partner with various charities and organizations that align with our values and will select a different charity each month to donate a portion of our profits. We believe in making a positive impact in the world and are dedicated to supporting causes that drive innovation and positive change.
Prop 65
Prop 65
For more Details visit this California Government website: https://www.p65warnings.ca.gov/
The following is a notice to residents of California regarding Proposition 65:
California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as wallets, handbags, purses, clutches, clothing, jewelry or shoes made of vinyl or imitation leather may contain traces of lead. In accordance with Proposition 65, We issue the following warning to our California customers:
WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information or have further questions, please email us at: info@luckyrose.com
We will respond as soon as possible to provide you with any information we have.
To learn more on lead-related FAQs, visit here.